Payment For Stock Boxes
Payment of the invoice total is due before your order is dispatched, unless you have existing credit terms confirmed in writing from the accounts team. To make a bank transfer, our bank details can be found at the bottom of your invoice. Alternatively, you can call the office on 01636 626 476 to make a card payment over the phone.
Payment For Bespoke Orders
Payment of the invoice total is due at the time your order is placed and confirmed. Please note: when boxes are manufactured there can be a (+/-) 10% discrepancy in the box total. Any alterations in box total will be confirmed in an amended invoice and sent through when your order is ready for dispatch. Any remaining figure due must be paid before dispatch of goods. Alternatively, if you are due a part refund this will be processed before dispatch of goods. Our bank details can be found at the bottom of our invoice for a bank transfer, or you can call the office on 01636 626 476 to make a card payment over the phone. Failure to make payment within agreed payment terms may result in extra charges including interest at the Bank of England’s base rate plus 8% per annum, recovery costs for unpaid debts and compensation of up to £100.00 + VAT per invoice.
Lead Time For Bespoke Orders
Current lead times are 10 to 14 working days from the date the invoice total is paid. Any delay in payment will result in a delay in your lead time.
Please refer to your order confirmation email.
Tracking information will be available once your order has been dispatched. Please contact us for further details.
Failed and Refused Deliveries
We are not liable for any re-delivery charges for any orders that fail delivery or are refused at point of delivery due to no fault of our own. You will be liable for 100% of any re-delivery charges incurred. If you have an unforeseen circumstance to which delivery cannot be accepted, please contact our customer services team to notify us as soon as possible.
Returns and Refunds
If you are unhappy with your order for any reason, please contact our customer services team as soon as possible. Any refunds are processed upon receipt of your order/items being returned to us and can take up to 7 working days to be processed. Please be aware of the individual terms below:
Please note if any stock products are returned to us you may be liable for the outward delivery charge to the original delivery point outlined in your order confirmation, the return carriage charge and any administration charges incurred in the return process.
Should you wish to return a bespoke order upon receiving order confirmation and invoice, you may be liable for the costs involved in the manufacturing and delivery processes. These charges include but are not limited to;  the outward delivery charge to the original delivery point outlined in your order confirmation.  The return delivery charge.  The cost of the board and associated manufacturing costs.
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