Terms & Conditions

Payment For Stock Boxes

Payment of the invoice total is due before your order is dispatched, unless you have existing credit terms confirmed in writing from the Reuseabox, accounts department.

Our bank details can be found at the bottom of our invoice for a bank transfer or you can call the office on 0800 246 5731 to make a card payment over the phone.

Payment For Bespoke Orders

Payment of 75% of the invoice total is due before your order is placed and confirmed.

Please note that when boxes are manufactured you can have a (+/-) 10% discrepancy in the box total but this will be confirmed in an amended invoice, which will be sent through when your order is ready for dispatch. The remaining 25% will then be due for payment before dispatch of goods.

Our bank details can be found at the bottom of our invoice for a bank transfer or you can call the office on 0800 246 5731 to make a card payment over the phone.

Lead Time For Bespoke Orders

Current lead times are 10 to 14 working days from the date 75% of the invoice total is paid, any delay in this payment results in a delay in your lead time.

Delivery

Please refer to your order confirmation email

Tracking

Tracking information will be available once your order has been dispatched. Please contact us for further details.

Failed and Refused Deliveries

For any orders that are refused on point of delivery due to no fault of our own we are not liable for the re delivery charge, you will be liable for any re delivery charges incurred. If you have an unforeseen circumstance to which delivery cannot be accepted or go ahead, please get in touch with our office to notify them as soon as possible. Alternatively, if you have an order delivered and you refuse the order on any grounds such as damaged boxes, then please contact our customer services team at the point of delivery.

Returns and Refunds

If you are not happy with your order once it has been delivered then please give our customer services a call to discuss. Any refunds are processed upon receipt of your order/items being delivered back to us and can take up to 7 working days to be processed. Please be aware of the individual terms below:

Stock Boxes

Please note if any stock products are returned to us you may be liable for the outward delivery charge to the original delivery point outlined in your order confirmation, the return carriage charge and any administration charges incurred in the return process.

Bespoke Boxes

Should you wish to return a bespoke box upon receiving order confirmation and invoice, you may be liable for the original delivery charge and the return carriage charge. If you received a sample of the box before placing the order, and then went on to purchase the boxes, you will be liable for all costs involved in the manufacturing and delivery process. These charges include, but are not limited to; [1] the outward delivery charge to the original delivery point outlined in your order confirmation. [2] The return carriage charge. [3] The cost of the board and associated manufacturing costs.